RECENTLY, THE REPUBLIC OF KAZAKHSTAN HAS BEEN ACTIVELY WORKING ON THE DEVELOPMENT AND APPROVAL OF THE CONCEPT OF DIGITAL TRANSFORMATION AND DEVELOPMENT OF THE INFORMATION TECHNOLOGY INDUSTRY FOR 2023–2029.
The concept was developed as a response to the modern challenges facing the state and society. In particular, at the global level, digital transformation is seen as a tool for overcoming systemic challenges related to social security, dialogue with the state, economic diversification, and increased labor productivity.
The vision of the Concept is customer-oriented innovative public administration, decisions within which are made on the basis of reliable data using secure infrastructure.
Kazakhstan has done a lot of work on digitalization. According to the latest UN research, the republic ranked 28th in the "Development of e-government" index.
For example, now in the republic there is an opportunity to receive public services and use various services via smartphones. Thus, 1,080 types of public services can be obtained in the Mgov mobile application (18.5 million services were provided in 2022, 4.7 million in Q1 2023). Moreover, today 16 types of public services can be obtained in the mobile applications of second-tier banks (more than 1.08 million services were rendered in 2022).
The output of services to external platforms is necessary to eliminate dependence on a single point of service provision. The scope of application of the Mgov service has been expanded, which can already generate more than 20 digital documents (passport, identity card, etc.). The procedure for issuing certificates of state registration of civil status acts has been changed.
Now, after birth, marriage, divorce, death, certificates are received in the personal account of a citizen. At the same time, the right to receive a paper version of the certificates in case of a corresponding petition is retained.
In addition, citizens fully use digital versions of documents, as they are recognized as equivalent to their paper counterparts.
It should be noted that about 40% of applications for the re-registration of vehicles are submitted through the applications of second-tier banks, which in turn also reduces the number of visits to a specialized citizen service centre.
All this allowed Kazakhstan to take the 8th place in the UN ranking in terms of the level of development of online services (1,208 public services or 92% are provided in electronic format).
At the same time, a program of digital transformation of public administration has been launched. Digital transformation is no longer just process automation, but a new approach in which the process is reviewed through the prism of technology.
Accordingly, a regulatory, methodological and expert base on digital transformation was developed.
Re-engineering has been introduced as a tool for optimizing the activities of government agencies with the transfer of existing business processes to an electronic format. A register of all functions has also been compiled, with their breakdown by business processes, and government agencies are filling the portal to indicate in which systems these processes are implemented.
The Administrative Procedure Code of the Republic of Kazakhstan has introduced a norm prohibiting citizens and businesses from requesting information that is already available in information systems, while data from systems created at the expense of the budget is considered state-regulated.
In general, the work on re-engineering of state bodies' business processes is being actively carried out, with the transition from the architecture of the state body to a single architecture of "electronic government" based on domains (spheres, industries).
Building an effective data management process leads to the de-bureaucratization of relations between the state, business and citizens.
Moving away from traditional methods of reporting in the direction of updating data in real time, eliminating the human factor, re-engineering data collection in order to form them in digital format will bring public administration to a fundamentally new level. In particular, the transition to an early response system will be implemented, when, due to specifically defined risks of non-fulfillment of targets, it will be possible to take measures in advance through data analytics before any incident occurs.
This will allow not to deal with the consequences of negative events, but to eliminate their causes.
The digitalization policy will be formed through the prism of collecting the necessary data. At the same time, the synergy of data management policies and digital transformation will give a multiplicative effect.
The concept was developed as a response to the modern challenges facing the state and society. In particular, at the global level, digital transformation is seen as a tool for overcoming systemic challenges related to social security, dialogue with the state, economic diversification, and increased labor productivity.
The vision of the Concept is customer-oriented innovative public administration, decisions within which are made on the basis of reliable data using secure infrastructure.
Kazakhstan has done a lot of work on digitalization. According to the latest UN research, the republic ranked 28th in the "Development of e-government" index.
For example, now in the republic there is an opportunity to receive public services and use various services via smartphones. Thus, 1,080 types of public services can be obtained in the Mgov mobile application (18.5 million services were provided in 2022, 4.7 million in Q1 2023). Moreover, today 16 types of public services can be obtained in the mobile applications of second-tier banks (more than 1.08 million services were rendered in 2022).
The output of services to external platforms is necessary to eliminate dependence on a single point of service provision. The scope of application of the Mgov service has been expanded, which can already generate more than 20 digital documents (passport, identity card, etc.). The procedure for issuing certificates of state registration of civil status acts has been changed.
Now, after birth, marriage, divorce, death, certificates are received in the personal account of a citizen. At the same time, the right to receive a paper version of the certificates in case of a corresponding petition is retained.
In addition, citizens fully use digital versions of documents, as they are recognized as equivalent to their paper counterparts.
It should be noted that about 40% of applications for the re-registration of vehicles are submitted through the applications of second-tier banks, which in turn also reduces the number of visits to a specialized citizen service centre.
All this allowed Kazakhstan to take the 8th place in the UN ranking in terms of the level of development of online services (1,208 public services or 92% are provided in electronic format).
At the same time, a program of digital transformation of public administration has been launched. Digital transformation is no longer just process automation, but a new approach in which the process is reviewed through the prism of technology.
Accordingly, a regulatory, methodological and expert base on digital transformation was developed.
Re-engineering has been introduced as a tool for optimizing the activities of government agencies with the transfer of existing business processes to an electronic format. A register of all functions has also been compiled, with their breakdown by business processes, and government agencies are filling the portal to indicate in which systems these processes are implemented.
The Administrative Procedure Code of the Republic of Kazakhstan has introduced a norm prohibiting citizens and businesses from requesting information that is already available in information systems, while data from systems created at the expense of the budget is considered state-regulated.
In general, the work on re-engineering of state bodies' business processes is being actively carried out, with the transition from the architecture of the state body to a single architecture of "electronic government" based on domains (spheres, industries).
Building an effective data management process leads to the de-bureaucratization of relations between the state, business and citizens.
Moving away from traditional methods of reporting in the direction of updating data in real time, eliminating the human factor, re-engineering data collection in order to form them in digital format will bring public administration to a fundamentally new level. In particular, the transition to an early response system will be implemented, when, due to specifically defined risks of non-fulfillment of targets, it will be possible to take measures in advance through data analytics before any incident occurs.
This will allow not to deal with the consequences of negative events, but to eliminate their causes.
The digitalization policy will be formed through the prism of collecting the necessary data. At the same time, the synergy of data management policies and digital transformation will give a multiplicative effect.
